Privacy Policy

BeyondHealth

Effective Date: 1 October 2025

Yola Media (Pty) Ltd (“we”, “us”, “our”), trading as BeyondHealth, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services on mobile, PC, or tablet.

1. Who We Are

We are the “responsible party” under South Africa’s Protection of Personal Information Act (POPIA) and a “data controller” under the General Data Protection Regulation (GDPR) (where applicable).

2. What Information We Collect

We may collect the following types of personal data:

  • Account details: name, email address, phone number, billing details (if subscribing with credit card).
  • Usage information: device type, IP address, browser type, operating system, access times, pages viewed, and referring website.
  • Transaction data: subscription plan, payment records, and purchase history.
  • Content interactions: comments, uploaded content, and support requests.
  • Cookies and tracking data: information stored on your device for login, preferences, analytics, and marketing (see Section 6).

3. How We Use Your Information

We process your personal data for the following purposes:

  1. To provide, manage, and personalise your access to the BeyondHealth service.
  2. To process payments (via your mobile operator or credit/debit card).
  3. To communicate with you, including support, service updates, and marketing (where you have consented).
  4. To prevent fraud, misuse, and unauthorised access.
  5. To comply with legal and regulatory obligations.
  6. To improve our services, content, and user experience.

4. Legal Basis for Processing

We rely on the following grounds for processing your data:

  • Contractual necessity: to provide you with the Service.
  • Consent: for marketing communications, cookies, and optional features.
  • Legal obligation: to meet regulatory or tax requirements.
  • Legitimate interests: to ensure service security, prevent abuse, and improve user experience.

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with:

  • Payment processors (your network operator or secure credit card processors).
  • Service providers (IT, hosting, analytics, customer support).
  • Regulatory authorities (where required by law or in response to legal requests).
  • WASPA (Wireless Application Service Providers’ Association) for mobile billing complaints, if relevant.

6. Cookies and Tracking

We use cookies and similar technologies for:

  • Login and session management
  • Storing preferences (e.g., “remember me”)
  • Analytics (to understand service usage)
  • Marketing (where you consent)

You can control cookies via your browser settings.

7. Embedded Content and Third Parties

Our website may include embedded content (e.g., videos, articles). These third-party services may collect data about you, use cookies, and track your interaction. Their use of your data is governed by their own privacy policies.

8. Data Retention

  • Comments and profiles: retained indefinitely, unless you request deletion.
  • Subscription/payment data: retained for as long as required for accounting, tax, and regulatory purposes.
  • Support requests: retained as long as needed to provide assistance.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data (where legally permitted).
  • Object to or restrict processing of your data.
  • Withdraw consent to marketing at any time.
  • Request transfer of your data (data portability).

To exercise your rights, contact us at [email protected].

10. International Transfers

If your data is processed outside South Africa, we ensure it is protected under appropriate safeguards (e.g., contracts, adequacy decisions, or equivalent protections under GDPR).

11. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. However, no system is 100% secure, and you use the Service at your own risk.

12. Children

The Service is only available to users aged 18 years or older. We do not knowingly collect data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

13. Complaints

If you believe your privacy rights have been violated, you may:

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Service after changes means you accept the updated policy.